Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at plymouthcheerleaders@gmail.com. Items sent back to us without first requesting a return will not be accepted.

 

Ordering from our online shop:

PRICE – As stated next to the item, we reserve the right to change prices without prior notice.

PAYMENT METHOD – We accept bank transfer only. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

DELIVERY – Delivery (where applicable) is via the UK postal service second class recorded. Any delivery times quoted are estimates, based on availability and normal delivery time in working days. Please note that there are some products that we do not ship to certain destinations.

DAMAGED OR MISSING ORDER – If your order is damaged in transit or goes missing we will make enquiries with the postal service. Please allow up to 28 days for a resolution.

FAULTY GOODS RETURNS – We would only refund/exchange if there is a manufacturing fault. It is vital that you enclose a covering letter with the return detailing your name, full address; order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. You may return your goods (unworn) within 28 days of purchase and we will refund you the price of the goods and postage. Faulty goods or goods which do not comply to the contract.

DISTANCE SELLING – You have the right to cancel your goods 7 working days after the day in which you receive the goods. You must inform us in writing or in another durable medium such as email, we will not accept cancellations via telephone. A full refund including postage will be refunded within 30 days at the latest. Please ensure that you return the goods back to Plymouth Cheerleaders. Faulty goods or goods do not comply to the contract, Plymouth Cheerleaders will cover the costs of the return postage. You (the consumer) are responsible for the cost of the return postage, in the event you wish to return the goods.

DATA PROTECTION AND PRIVACY – It is our policy never to sell or pass on your name and address to other organisations. You will never receive “junk mail” as a result of ordering from Plymouth Cheerleaders store.

SECURE ONLINE ORDERING – All online purchases take place in a safe environment using the latest security technology to protect our customers. Your information is encrypted by Secure Hosting to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through 128 bit Secure Socket Layer (SSL) technology – this means your personal information is always secure and encrypted. Most web browsers above version 3 support this security.

You can always contact us for any return question at plymouthcheerleaders@gmail.com.